Supplier Performance Expectations

Quality

Have a documented and effective quality management system capable of meeting the latest ISO9000 standard (or equivalent).
Consistently strive to deliver goods to Orbital at a high level of quality.
Use process controls and stress defect prevention rather than defect detection.
Maintain records that support complete traceability.
Document and control all processes.
Strive for continual improvement in item quality and all facets of operations.
Participate in Orbital’s Certified Supplier Program.
Monitor all lower-tier suppliers and ensure that requirements are flowed down correctly.

Keep commitments to deliver items on time with the required paperwork.
Ensure lead-times are consistent with Industry Best.
Comply with applicable specifications for packaging, labeling, storage, shipping, tracking, and containerization.
Build in slack time in all schedules to account for contingencies.

Notify Orbital of any specifications that are not a good match for the supplier’s processes.
Use processes, tooling, and manufacturing technologies that are state-of-the-art.
Provide items that give Orbital products features and quality that lead the industry.
Standardize on items that satisfy Orbital’s requirements.
Share technology directions and intentions with Orbital.
Understand and embrace the principles of Lean Manufacturing.
Establish a qualified baseline (design, processes, and tooling) that shows a clear heritage path.
Establish rules for any delta qualification/ testing for deviations from the baseline.

Achieve year-over-year productivity improvements that result in lower costs for Orbital.
Support the Orbital SSG Breakthrough Ideas Program.
Routinely share productivity ideas via monthly/quarterly meetings. Ideas are expected to address the following areas:

Supplier-Managed Inventory,
Cycle-Time Reduction,
Specification and/or Design Changes that could result in higher levels of quality, lower cost, ease of doing business, etc.

Openly share information on all elements of cost.
Strive to achieve lowest total life cycle cost through quality.
Work with lowest tier suppliers, and with Orbital suppliers, to create the lowest total cost for Orbital.

Conduct all business in an honest and ethical manner, consistent with Orbital’s values.
Protect the confidentiality of Orbital’s information.
Promptly respond to requests for information, technical assistance, and corrective action.
Use e-commerce. For example, use electronic business data exchange for electronic submittal of data and invoicing.
Use electronic data transfer to exchange design, engineering, and quality information.
Maintain a technically competent workforce
Promptly notify Orbital when there is a change to nature of goods supplied, source of supply, manufacturing processes, business operations, or any other conditions which have the potential to impact our product and/or business relationship.
Notify Orbital of intentions to discontinue supply of an item or service at least one year before a “last-time buy” order will be accepted.
Notify Orbital of any parts obsolescence issues so we can work together to find a solution.
Provide simulation models for all electronic components.
Utilize Bar Code packaging to facilitate shipping and receiving.

Meet, and preferably surpass, all applicable regulatory requirements
Assure compliance with registrations for use, importation, and exportation of materials, equipment, parts, and components.
Inform Orbital when specifications or requirements jeopardize compliance with applicable regulations.
Provide products and packaging that, when disposed of, will not adversely impact the environment.
Minimize waste by recycling, recovery or reuse.
Reduce or eliminate the use of materials the adversely affect the environment.